OnStar Services Important Update

On the 31st December 2020 OnStar services and Wi-Fi services enabled by the OnStar connection (if available in your country) will cease to be available for Opel, Vauxhall, Cadillac and Chevrolet cars.

Frequently Asked
Questions

 

    Q: Is OnStar owned by Opel/Vauxhall?

    No.  OnStar is a service owned and operated by OnStar Europe Limited, a General Motors company.

    Q: Why is the OnStar service ending?

    In August 2017, Groupe PSA bought the Opel and Vauxhall car brands from General Motors.  OnStar Europe Limited was not part of this purchase and continues to be a subsidiary of General Motors.

    So, as a result of this change of ownership, OnStar services and Wi-Fi services enabled by the OnStar connection (if available in your country) will cease to be available for Opel/Vauxhall/Cadillac/Chevrolet cars on 31st December 2020.

    Q: Does that mean OnStar is no longer available in Europe?

    OnStar services will no longer be available after 31st December 2020. We understand customers might be concerned that this will affect their OnStar service. For customers with trial or paid subscriptions, OnStar will continue to deliver the same exceptional service and peace of mind right up until that date.

    Q: What happens to current subscribers?

    Current subscribers can continue to receive OnStar services until 31st December 2020. Service will not be available after that date.

    Q: Can I still purchase OnStar core services and Wi-Fi through to the end date?

    Yes.  OnStar core service subscriptions and Wi-Fi data packages will continue to be available for purchase from OnStar Europe Limited and the nominated mobile network operator for use prior to 31st December 2020. Services will not be available after 31st December 2020.

    Q: Are OnStar services available after the end date?

    No. All OnStar services in Europe and WiFi services using OnStar hardware will not be available after 31st December 2020.

    Q: Will the OnStar Automatic Crash Response remain active after the end date?

    No. All OnStar services in Europe will end on 31st December 2020.

    Q: Will the OnStar stolen vehicle function still work after the end date?

    No. All OnStar services in Europe will not be available after 31st December 2020.

    Q: Will my dealer still receive any vehicle information from my car after the end date?

    No. Dealers that customers chose to receive data will not receive any OnStar vehicle data after 31st December 2020.

    Q: Will OnStar still have access to my vehicle’s data after the end date?

    No. OnStar only receives data to provide services to its customers. After 31st December 2020 the services will cease and OnStar Europe Limited will not receive vehicle data after that date.

    Q: I have paid for an OnStar package directly through OnStar which goes past 31st December 2020, what will happen?

    The OnStar Service will remain in effect through 31st December 2020. Any balance for service will be refunded in accordance with applicable terms and conditions.

    Q: Will OnStar services still be available until 31st December 2020?

    Yes. OnStar Europe Limited remains focused on delivering the same exceptional service through 31st December 2020.

    Q: Will Wi-Fi still work in my car after 31st December 2020?

    No. Wi-Fi will not work.

    Q: What will OnStar do with my data after 31st December 2020?

    OnStar and General Motors only processes and stores your data for as long as it is required, and only for the purposes that you have agreed to in our Privacy Statement.  For example, if you have purchased a subscription from us, we are required to keep your data for up to 10 years due to audit processes that must be carried out.  Please refer to our Privacy Statement for further information about how we use your data.

    Q: I have paid for an OnStar package directly through the dealer when I purchased my vehicle (ex: Opel Flat, Ultimate Trim) which goes past 31st December 2020, what will happen?

    Please contact the Opel/Vauxhall Customer Contact Center for more information.